We do not have return policy, we only provide refund and exchange policy
Our refund and exchange policy lasts 7 days.
If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Exchange of products can be done within 7 days
Refunds are only available on wrong products. Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be credited to your credit card or original method of payment, within a 10 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theshimmersstore@gmail.com
Contact us at theshimmersstore@gmail.com for questions related to refunds and returns.